Frequently Asked Questions by Indonesian Buyers
Technical, commercial, and operational clarity for procurement managers and brand founders.
Q: What is your Minimum Order Quantity (MOQ) for custom private label candles shipped to Indonesia?
Our standard OEM/ODM Minimum Order Quantity starts at 500 units per fragrance/vessel combination for standard glass jars. For fully custom vessel shapes, custom electroplated glass colors, or bespoke rigid boxes, our baseline MOQ is typically 1,000 to 2,000 units. We also support starter sampling packs for emerging Indonesian D2C brands.
Q: How do you ensure candles do not melt or sweat during ocean transport to Jakarta or Surabaya?
We utilize high-melting-point natural soy and botanical wax formulations (54°C to 62°C) combined with micro-crystalline stabilization agents that lock fragrance oils within the wax matrix. Furthermore, sea freight shipments are protected using thermal insulation pallet blankets and moisture-absorbing desiccants inside sealed ocean containers.
Q: Can you create custom fragrances localized for the Indonesian market?
Yes! Our master perfumers specialize in developing regional scent profiles. Highly requested accords for Indonesia include Kamboja (Frangipani), Cendana (Sandalwood), Serai (Lemongrass), Bunga Sedap Malam (Tuberose), Dark Amber & Oud, and Fresh Coconut Vanilla. We send laboratory fragrance sample dipsticks via express courier for client sign-off before mass production.
Q: What is the typical lead time from contract signing to port delivery in Indonesia?
Sample creation and scent sign-off takes approximately 5–7 business days. Once final art files and samples are approved, mass manufacturing requires 15–20 days. Ocean shipping from our factory port to Tanjung Priok (Jakarta) or Benoa (Bali) takes approximately 10–14 days, resulting in a total turnaround time of 4–5 weeks.
Q: Are your candles paraffin-free, eco-friendly, and non-toxic?
Absolutely. We pour 100% paraffin-free, cruelty-free, and vegan wax blends (soy, coconut, and palm waxes sourced from sustainable, non-GMO plantations). Wicks are crafted from lead-free organic cotton or FSC-certified wood, ensuring zero soot, zero phthalates, and zero carcinogens upon burning.
Q: Do you provide Form E for tariff reductions under ACFTA?
Yes, as a fully licensed export factory, we issue official Form E Certificates of Origin for all shipments destined for Indonesia. This allows registered Indonesian importers to import our scented candles under preferential import duty rates (often reducing customs tariffs from 15% down to 0%-5%).
